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Blackboard Mobile Learn

Page history last edited by Tobi Krutt 11 years, 5 months ago

Blackboard Mobile Learn FAQs


For more information and Frequently Asked Questions about the Bb Mobile Learn application, please visit--and BOOKMARK--the new ConnSCU Student Support Website: 




What is Blackboard Mobile Learn?

Mobile Learn is an app that allows you to access your Blackboard Learn courses in the Connecticut Community Colleges system.


Will I need to pay for the Mobile Learn app?

NO! The ConnSCU system (all Connecticut Community Colleges and CSUs) licenses this app; students do NOT need to pay for a license.


Where can I get the Blackboard Mobile Learn app?

  1. Get app download instructions  (outside link) for your mobile device.
  2. Search for Blackboard Mobile Learn and install the app.
  3. Once it has installed search for Connecticut Community Colleges
  4. Follow the LOGIN instructions below.   


How to I login to the Blackboard Mobile Learn app?

Once you have installed the app, click the Bb Mobile Learn app icon from your Mobile device. Continue with the following directions:



  • In the Search box, type in Connecticut Community Colleges 
  •   Connecticut Community Colleges should appear below the search box before you even finish typing the full name.  
  • When it appears, click on it. 


 The login box will appear. 

  • In the first box, type in the first 8 digits of your NetID
    (ex: if your NetID is 12345678@student.commnet.edu, you would just type in 12345678)
  • In the second box, type in the same password you typically use for logging into myCommNet. 
  • Press Go 
  • You will see a list of your courses. 




Who do I contact if I have any difficulties with the Mobile Learn app?

Please contact the help desk https://websupport.ct.edu.  But first be sure that you have carefully followed the login instructions displayed above.  


Will I still need a computer or laptop to access my Blackboard courses if I have the Blackboard mobile app?

Yes, your computer or laptop with supported browser and java settings needs to be the primary online tool for your course. Your mobile device app should only be used for checking in and reading. Assignments, Tests, and Quizzes absolutely need to be taken on a computer or laptop with supported operating systems and supported browser and java settings.  Technical Support is only available for problems occuring on computer or laptops with Blackboard Supported operating systems, browsers, java and settings.


Can I just use a mobile web browser on my mobile phone rather than download the mobile app?

Yes, the mobile app formats the content for easier viewing than just logging in through the mobile web browser.  Although it is probable you can login to myCommNet and connect to Blackboard through a mobile browser, a computer or laptop with supported browser and java settings needs to be the primary online tool for your course. Technical Support is only available for problems occuring on computer or laptops with Blackboard Supported operating systems, browsers, java and settings.


Can I take tests in Blackboard Mobile Learn?

No, the Blackboard Mobile Learn app does NOT support the Tests tool. If you navigate to a test link in your course, you may see a prompt that will enable you to open the test in your mobile device‚Äôs web browser. DO NOT TAKE TESTS, QUIZZES OR COMPLETE ASSIGNMENTS USING A MOBILE DEVICE APP OR MOBILE DEVICE WEB BROWSER. You must ONLY use a computer or laptop with Blackboard Supported operating systems, browsers, java and settings to take tests.


What can I do in Blackboard Mobile Learn?

The following features are available in Blackboard Mobile Learn, if it is a feature your instructor has turned on: Announcements, Grades, Blogs, Roster, Discussions, Journals, and accessing documents and mobile supported media from within the course.

http://www.blackboard.com/Resources/Mobile/Whats-In-Blackboard-Mobile-Learn.pdf (outside link)


Why can't I view some media files?

Due to the variances of files supported on each mobile device by their manufacturer's restrictions, not all files will be supported by each mobile device. Flash files, for example, can not be viewed on iOS devices. 


Which Mobile devices support Blackboard Mobile Learn?

The Android, Blackberry and iOS (iPad, iPodTouch, iPhone) and Palm devices all have an app for Blackboard Mobile Learn.



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